Delivery & Returns


Delivery

Deliveries are made Monday to Friday excluding Bank Holidays. Orders placed after 1pm on a Friday will be posted the following Monday.  

  • Standard UK delivery is £2.95 and usually arrives in 2-3 working days via Hermes Delivery Service
  • Next day UK guaranteed is £6.95 via Royal Mail when your order is placed by midday. Next day delivery is not available on orders placed on a Friday as Saturday deliveries are not guaranteed 
  • European delivery is £8.95 via Royal Mail and usually arrives in 3-5 working days
  • International delivery is £9.95 via Royal Mail and usually arrives in 6-7 working days
  • Local delivery is FREE and covers a 5 mile radius from our office address WA1 1EN.  We will arrange a suitable date and time using the contact details given at the time your order was placed, unless you tell us otherwise

Pre-order Delivery

When purchasing a pre-order piece, any items from our current collection in your shopping bag won't be shipped until the pre-order is ready to be sent.  If you'd prefer to receive any current pieces sooner, we suggest placing a separate order.  

Once your pre-ordered item is ready to be delivered, we'll send it with the shipping option you selected at checkout.  We'll also email you once your order is on its way, so you can track its progress and know when it will arrive.

Returns

  • Returns must be received by us within 14 days of the first delivery attempt 
  • All returns must be unworn, unwashed, in the same condition you received them and in their original packaging
  • We advise you use a tracked postal service and obtain proof of your postage
  • We aim to process refunds within 3-5 business days of receipt of your item(s), minus any postal charges
  • Refunds will be issued back to the original payment method used and confirmation will be sent to you
  • Cover Appeal is not responsible for any return packages that are lost or damaged, we advise that you take out enough postal/carriage insurance to cover the value of the contents 

 

 

 

 

 

 

 

 

 

 

 

                                                                                                                

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